Position Overview

We are seeking an experienced and customer-focused professional to oversee daily cannabis retail operations and deliver an exceptional guest experience. In this role, you will support team performance, maintain product knowledge, ensure compliance with applicable regulations, and help create a welcoming, informative, and efficient retail environment.

Responsibilities

• Lead, coach, and support budtending staff to promote a positive and high-performing team culture.
• Deliver outstanding customer service by guiding guests through product selection based on individual preferences and needs.
• Maintain strong product knowledge across flower, concentrates, edibles, topicals, and other cannabis offerings.
• Ensure accurate point-of-sale transactions, inventory handling, and daily cash reconciliation procedures.
• Monitor product displays, merchandising standards, and sales floor organization.
• Help train team members on product education, compliance requirements, and service standards.
• Support opening and closing procedures and assist with scheduling or shift coordination as needed.
• Maintain a clean, organized, and compliant retail environment.
• Follow all company policies and local, state, and federal cannabis regulations.
• Address customer questions, concerns, and escalations with professionalism and care.

Qualifications

• Previous experience in cannabis retail, dispensary operations, or a similar customer service environment.
• Leadership experience or demonstrated ability to guide and mentor team members.
• Strong communication, interpersonal, and problem-solving skills.
• Solid understanding of cannabis products, consumption methods, and responsible service practices.
• Ability to work in a fast-paced retail setting while maintaining accuracy and attention to detail.
• Comfortable using POS systems, inventory tools, and related retail technology.
• Ability to maintain professionalism, discretion, and compliance in all interactions.
• Flexible availability, including evenings, weekends, and holidays as needed.

Preferred Attributes

• Passion for cannabis education and helping guests make informed choices.
• Experience supporting team development and sales performance.
• Ability to thrive in a collaborative, service-oriented environment.

What We Offer

• A dynamic and inclusive workplace focused on customer care and compliance.
• Opportunities to grow within a fast-evolving retail industry.
• The chance to make a meaningful impact on both guest experience and team success.